NAME CHANGE: You must provide documentary evidence of a name which is different to the one you enrolled in.
CONTACT DETAILS: Students are obligated to notify HealthLink Training of any change to address whilst enrolled in the course.
PAYMENT OPTIONS:
On enrolment students will take up one of the following options:
CONCESSIONS:
Some students who are enrolled in government funded training may be eligible for further concessions. Concessions for these students are outlined in the Department of Training and Workforce Development’s VET Fees and Charges in 2024 policy.
Similarly, certain exemptions apply for unemployed persons enrolling in vocational training. Please refer to the VET Fees and Charges in 2024 policy for further information.
FINANCIAL HARDSHIP:
Students enrolled with HealthLink Training may apply for special consideration with regard to their fees if they are experiencing financial hardship.
Financial hardship is defined by HealthLink Training as follows:
Where a student is unable to discharge their financial obligations because of illness, unemployment or other reasonable cause.
Any student who would like to apply for a wavering of their fees due to financial hardship will be required to complete a Fee Waiver Application – Financial Hardship form. This form is to be completed prior to enrolment with HealthLink Training.
PAYMENT OF FEES: Can be via direct deposit or credit card.
REFUND POLICY:
Requests for refunds need to be made in writing and submitted to the RTO Administration Department. Refund Forms are available from the administration department.
If a course has been cancelled because HealthLink Training is unable to provide the service or a suitable alternative, a FULL refund will be issued.
Fee for service students are required to pay an administration fee of $250.00. The administration fee is non-refundable.
Pre-Course: Refund of enrolment fee minus a $250 admin fee.
During Course: No refunds will be given once the course has commenced & full course fees apply. Where applicable, enrolment fees subject to government funded courses are non-refundable.
When fees have been paid/will be paid by employer and the candidate leaves that place of employment, no credit will be available to either the candidate or the employer. Fees paid for a particular individual’s training is non-transferable.
If a course has been cancelled because HealthLink Training is unable to provide the service or a suitable alternative, a FULL refund will be issued.
COOLING OFF PERIOD AND CONSUMER PROTECTION: HealthLink Training is committed to providing our participants with the best possible services and products. Under the WA consumer protection laws you have 10 business days to reconsider the contract (unsolicited agreement).
During this time you can cancel the contract without penalty. This is called the ‘cooling-off’ period. If the agreement was negotiated over the phone, the cooling-off period begins on the first business day after you received the contract. If the agreement was not negotiated over the phone, the cooling off period begins on the first business day after the contract was made (signed by both parties to the contract).
Please note that the cooling off period only applies to “unsolicited agreements”
To find out more please visit the Commerce WA website: https://www.commerce.wa.gov.au/consumer-protection/cooling-and-cancelling-unsolicited-contracts
If you change your mind after 10 days from the date of the enrolment:
COURSE MATERIAL: HealthLink Training is not responsible for the outlay of any resources of materials purchased for a full fee-paying course unless there has been prior agreement. The full fee paying student may purchase workbooks for an additional cost. The course material provided shall become the student’s property. However, the content of the course materials, including copyright and all other such intellectual property rights contained therein, remain the property of the HealthLink Training or a nominated third party. Students may not reproduce any part of the course materials without the prior written consent of HealthLink Training.
Students who require replacement of issued text or training workbooks will be liable for additional charges to cover the cost of replacement.
HealthLink Training will incur the costs of materials for Government Funded courses.
PAYMENT DEFAULT FEE: In the event that direct debit payments incur a default fee by the bank, the fee will be charged to the student.
Outstanding fees will be directed to a debt collector with a recovery fee added and enrolment will be suspended.
Statements of attainment and/or qualifications will not be provided until any outstanding payment is finalised.
PROVIDE CERTIFIED COPIES OF ORIGINAL DOCUMENTS: for all official documentation to HealthLink Training for this application.
ENGLISH LANGUAGE REQUIREMENTS: The provision of Language, Literacy and Numeracy (LLN) assistance is a requirement under our Access and Equity Policy as well as 2007 AQTF Standards. Students will be required to sit a LLN test. The outcome of this assessment is to remain on the student’s file as evidence of initial LLN assessment. Students who need assistance will have further assessments made as required.
RECOGNITION OF PRIOR LEARNING: Certified copies of formal qualifications accompanying your application. Where relevant to the course of current enrolment, some credits or exemptions may be granted.
ACADEMIC PROGRESS REQUIREMENTS: Students undertaking studies with HealthLink Training must meet the course completion requirements.
ASSESSMENT PROCEDURE: All courses require various assessments; tutorial exercises; written answers; portfolios; or demonstration. Students must complete all assessment requirements for all units to complete the requirements of the course.
COMPLAINTS POLICY & APPEALS: Process: HealthLink Training has a complaints and appeals policy available upon request and outlined in the student handbook.
ACCESS TO STUDENT DETAILS: Information provided by students may be required to be provided to the Commonwealth and State Government agencies.
PRIVACY STATEMENT: The information provided to HLT will only be used for training records of HLT and reports required to State and Commonwealth Departments. By signing this form you are consenting for HLT to provide this reporting information.
To ensure that students are well informed of the financial considerations of their enrolment, HealthLink Training undertakes to provide the following fee information to each student prior to enrolment:
CONTACT DETAILS: Students are obligated to notify HealthLink Training of any change to address whilst enrolled in the course.
PAYMENT OPTIONS:
On enrolment students will take up one of the following options:
- Pay $1500 on enrolment and the balance on commencement of training.
- Pay a deposit of $500.00 with the balance placed on a payment plan.
- Advise of financial assistance through their job network agency.
- Present a signed letter from the employer to invoice that employer for the Course Fees (and other charges as applicable) that relate to that student.
CONCESSIONS:
Some students who are enrolled in government funded training may be eligible for further concessions. Concessions for these students are outlined in the Department of Training and Workforce Development’s VET Fees and Charges in 2024 policy.
Similarly, certain exemptions apply for unemployed persons enrolling in vocational training. Please refer to the VET Fees and Charges in 2024 policy for further information.
FINANCIAL HARDSHIP:
Students enrolled with HealthLink Training may apply for special consideration with regard to their fees if they are experiencing financial hardship.
Financial hardship is defined by HealthLink Training as follows:
Where a student is unable to discharge their financial obligations because of illness, unemployment or other reasonable cause.
Any student who would like to apply for a wavering of their fees due to financial hardship will be required to complete a Fee Waiver Application – Financial Hardship form. This form is to be completed prior to enrolment with HealthLink Training.
PAYMENT OF FEES: Can be via direct deposit or credit card.
REFUND POLICY:
Requests for refunds need to be made in writing and submitted to the RTO Administration Department. Refund Forms are available from the administration department.
If a course has been cancelled because HealthLink Training is unable to provide the service or a suitable alternative, a FULL refund will be issued.
Fee for service students are required to pay an administration fee of $250.00. The administration fee is non-refundable.
Pre-Course: Refund of enrolment fee minus a $250 admin fee.
During Course: No refunds will be given once the course has commenced & full course fees apply. Where applicable, enrolment fees subject to government funded courses are non-refundable.
When fees have been paid/will be paid by employer and the candidate leaves that place of employment, no credit will be available to either the candidate or the employer. Fees paid for a particular individual’s training is non-transferable.
If a course has been cancelled because HealthLink Training is unable to provide the service or a suitable alternative, a FULL refund will be issued.
COOLING OFF PERIOD AND CONSUMER PROTECTION: HealthLink Training is committed to providing our participants with the best possible services and products. Under the WA consumer protection laws you have 10 business days to reconsider the contract (unsolicited agreement).
During this time you can cancel the contract without penalty. This is called the ‘cooling-off’ period. If the agreement was negotiated over the phone, the cooling-off period begins on the first business day after you received the contract. If the agreement was not negotiated over the phone, the cooling off period begins on the first business day after the contract was made (signed by both parties to the contract).
Please note that the cooling off period only applies to “unsolicited agreements”
To find out more please visit the Commerce WA website: https://www.commerce.wa.gov.au/consumer-protection/cooling-and-cancelling-unsolicited-contracts
If you change your mind after 10 days from the date of the enrolment:
- If you have paid a deposit, you will be issued a refund less the administration fee f $250 and postage & handling due for hard copy materials (if applicable),
- If you have a payment plan, the plan will be cancelled and direct debit payments will cease after a total of $250 has been paid (being the administration fee - which will represent the $100 deposit paid, plus addition direct debit payments of $150) Plus any postage & handling fees due for the purchase of hard copy materials provided.
COURSE MATERIAL: HealthLink Training is not responsible for the outlay of any resources of materials purchased for a full fee-paying course unless there has been prior agreement. The full fee paying student may purchase workbooks for an additional cost. The course material provided shall become the student’s property. However, the content of the course materials, including copyright and all other such intellectual property rights contained therein, remain the property of the HealthLink Training or a nominated third party. Students may not reproduce any part of the course materials without the prior written consent of HealthLink Training.
Students who require replacement of issued text or training workbooks will be liable for additional charges to cover the cost of replacement.
HealthLink Training will incur the costs of materials for Government Funded courses.
PAYMENT DEFAULT FEE: In the event that direct debit payments incur a default fee by the bank, the fee will be charged to the student.
Outstanding fees will be directed to a debt collector with a recovery fee added and enrolment will be suspended.
Statements of attainment and/or qualifications will not be provided until any outstanding payment is finalised.
PROVIDE CERTIFIED COPIES OF ORIGINAL DOCUMENTS: for all official documentation to HealthLink Training for this application.
ENGLISH LANGUAGE REQUIREMENTS: The provision of Language, Literacy and Numeracy (LLN) assistance is a requirement under our Access and Equity Policy as well as 2007 AQTF Standards. Students will be required to sit a LLN test. The outcome of this assessment is to remain on the student’s file as evidence of initial LLN assessment. Students who need assistance will have further assessments made as required.
RECOGNITION OF PRIOR LEARNING: Certified copies of formal qualifications accompanying your application. Where relevant to the course of current enrolment, some credits or exemptions may be granted.
ACADEMIC PROGRESS REQUIREMENTS: Students undertaking studies with HealthLink Training must meet the course completion requirements.
ASSESSMENT PROCEDURE: All courses require various assessments; tutorial exercises; written answers; portfolios; or demonstration. Students must complete all assessment requirements for all units to complete the requirements of the course.
COMPLAINTS POLICY & APPEALS: Process: HealthLink Training has a complaints and appeals policy available upon request and outlined in the student handbook.
ACCESS TO STUDENT DETAILS: Information provided by students may be required to be provided to the Commonwealth and State Government agencies.
PRIVACY STATEMENT: The information provided to HLT will only be used for training records of HLT and reports required to State and Commonwealth Departments. By signing this form you are consenting for HLT to provide this reporting information.
To ensure that students are well informed of the financial considerations of their enrolment, HealthLink Training undertakes to provide the following fee information to each student prior to enrolment:
- The total amount of all fees including course fees, administration fees, materials fees and any other charges;
- Payment terms, including the timing and amount of fees to be paid and any non-refundable deposit/administration fee;
- The nature of the guarantee given by the College to complete the training and/or assessment once the student has commenced study in their chosen qualification or course;
- The fees and charges for additional services, including such items as issuance of a replacement qualification and the options available to students who are deemed not yet competent on completion of training and assessment;
- HealthLink Training's refund policy.